Degradation with Payment TRANSBANK DEBIT - CHILE
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since the 18:20 GMT - 5 the problem has been solved, TRANSBANK-DEBIT in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Posted May 23, 2023 - 18:51 GMT-05:00
Investigating
Dear Customer



Since 17:20 GMT - 5 we are having problems with TRANSBANK-DEBIT in CHILE for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A Small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted May 23, 2023 - 17:39 GMT-05:00
This incident affected: Chile Payment Processing (Transbank Debito (Red Compra)).