Degradation with Payment PRISMA ARGENTINA
Incident Report for PayU Latam Status
Resolved
Dear Customer,



Since 06:25 the incident has been resolved, PRISMA AR in Argentina for the PAYU platform is operational and functional



Sincerely,
PayU customer service.
Posted Oct 13, 2024 - 06:58 GMT-05:00
Investigating
Dear Customer



Since 06:07 GMT - 5 we are having problems with PRISMA in ARGENTIINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Oct 13, 2024 - 06:18 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).
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