Degradation with Payment Bre-b Colombia

Incident Report for PayU Latam Status

Resolved

Dear Customer,

Since 15:20 GMT-5 the problem has been solved, BRE-B in Colombia for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

Posted May 06, 2026 - 15:29 GMT-05:00

Investigating

Dear Customer

Since 13:21 GMT - we are having problems with BRE-B in Colombia for PayU platform, declined ransactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted May 06, 2026 - 13:35 GMT-05:00

This incident affected: Colombia Payment Processing (BRE-B REDEBAN).