Degradation with Payment Prisma Argentina

Incident Report for PayU Latam Status

Resolved

Dear Customer,



Since 18:09 hs. the problem has been solved, PRISMA in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Posted Apr 25, 2025 - 19:00 GMT-05:00

Investigating

Dear Customer



Since 18:09 GMT - we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Posted Apr 25, 2025 - 18:31 GMT-05:00
This incident affected: Argentina Payment Processing (Prisma Mastercard, Prisma Naranja, Prisma Visa).