Next April 20th at 23:30 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.
If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action.
If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.
We would like to suggest considering the implementation of automated certificate renewal. As part of upcoming changes, certificates will need to be updated every 200 days, and automating this process could help ensure continuity
If you have any question regarding this update, contact our team on netsec.latam@rapyd.net
Since the 00:22 the problem has been solved, PSE in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Apr 02, 2024 - 00:39 GMT-05:00
Investigating
Dear Customer
Since 23:34 GMT - 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Apr 02, 2024 - 00:22 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).
