Degradation with Payment PSE Colombia
Incident Report for PayU Latam Status
Dear Customer,

Since the 00:22 the problem has been solved, PSE in Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

PayU customer service.
Posted Apr 02, 2024 - 00:39 GMT-05:00
Dear Customer

Since 23:34 GMT - 5 we are having problems with PSE in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

PayU customer service.
Posted Apr 02, 2024 - 00:22 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).