Degradation with Payment ACH PSE- COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

The problem has been solved, ACH – PSE in Colombia for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.
Posted Sep 18, 2023 - 17:16 GMT-05:00

Investigating

Dear Customer

From 16:07 GMT - 5 we are having problems with ACH – PSE in COLOMBIA for the PayU platform, declined transactions increased with response codes such as NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
Posted Sep 18, 2023 - 16:14 GMT-05:00
This incident affected: Colombia Payment Processing (ACH-PSE).
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