Since 21:54 hs. the problem has been solved,FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Apr 21, 2025 - 22:37 GMT-05:00
Investigating
Dear Customer
Since 21:37 GMT - we are having problems with FISERV in MEXICO for PayU platform, transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Apr 21, 2025 - 21:57 GMT-05:00
This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).