Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted May 11, 2026 - 23:06 GMT-05:00
Investigating
Dear Customer
Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted May 11, 2026 - 22:23 GMT-05:00
This incident affected: Colombia Payment Processing (PSE AVANZA).