Degradation with Payment CREDIBANCO COLOMBIA

Incident Report for PayU Latam Status

Resolved

Dear Customer,

The incident has been resolved, CREDIBANCO in COLOMBIA for the PayU platform in the last 19:22 minutes is operating.

Sincerely,
PayU customer service.

Posted Oct 01, 2024 - 20:03 GMT-05:00

Investigating

Dear Customer

Since 18:45 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Posted Oct 01, 2024 - 19:21 GMT-05:00

This incident affected: Colombia Payment Processing (Credibanco Visa, Credibanco Mastercard).