Since 14:00 GMT - 5 the problem has been solved, FISERV in MEXICO for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely, PayU customer service.
Posted Aug 28, 2025 - 14:46 GMT-05:00
Investigating
Dear Customer
Since 12:51 GMT - 5 we are having problems with FISERV in Mexico for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Aug 28, 2025 - 13:07 GMT-05:00
This incident affected: México Payment Processing (Fiserv Mastercard, Fiserv Visa).