The problem has been solved, ACH – PSE in Colombia for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely, PayU customer service.
Posted Sep 04, 2023 - 11:26 GMT-05:00
Investigating
Dear Customer
From 10:55 GMT - 5 we are having problems with ACH – PSE BANCOLOMBIA in COLOMBIA for the PayU platform, declined transactions increased with response codes such as ABANDONED_TRANSACTION with BANCOLOMBIA, which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service.
Posted Sep 04, 2023 - 11:00 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).