All Systems Operational

Uptime over the past 90 days. View historical uptime.
PayU Operational
PayU Secure Operational
PayU Payments API Operational
PayU Reports API Operational
PayU Web Checkout Operational
PayU Web Service Cash Payments Operational
PayU Gateway Operational
PayU - Notifications Service Operational
PayU - SANDBOX Operational
SANDBOX Merchant Panel Operational
SANDBOX Payments API Operational
SANDBOX Web Checkout Operational
Payu Merchant Panel Operational
Payu Merchant Panel Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
Fiserv (First Data) Mastercard Operational
Fiserv (First Data) Cabal Operational
Fiserv (First Data) Visa Operational
NPS Visa Operational
NPS Mastercard Operational
NPS Cabal Operational
Rapipago Operational
Pago Facil Operational
Amex Operational
Prisma Mastercard Operational
Prisma Naranja Operational
Prisma Visa Operational
Brasil Payment Processing Operational
Itau Boleto bancario Operational
Rede (Redecard) Visa Operational
Rede (Redecard) Mastercard Operational
Amex Operational
Cielo Visa Operational
Cielo Mastercard Operational
PIX Operational
Chile Payment Processing Operational
Transbank Crédito Visa Operational
Transbank Crédito Amex Operational
Transbank Crédito Mastercard Operational
Transbank Crédito Diners Operational
Transbank Debito (Red Compra) Operational
Klap (Multicaja) Operational
Colombia Payment Processing Operational
ACH-PSE Operational
Credibanco Visa Operational
Credibanco Mastercard Operational
Redeban Visa Operational
Redeban Mastercard Operational
Redeban Amex Operational
Redeban Diners Operational
Davivienda Mastercard Operational
Davivienda Visa Operational
SuRed Operational
Efecty Operational
Movii Visa Operational
Movii Mastercard Operational
PSE AVANZA Operational
Nequi Operational
Bancolombia Bank Operational
ADDI Operational
BRE-B REDEBAN Operational
Costa Rica Payment Processing Operational
NPS VISA Operational
NPS Mastercard Operational
El Salvador Payment Processing Operational
NPS VISA Operational
Guatemala Payment Processing Operational
NPS VISA Operational
Honduras Payment Processing Operational
NPS VISA Operational
México Payment Processing Operational
BBVA (Bancomer) Mastercard Operational
BBVA (Bancomer) Visa Operational
Banorte Mastercard Operational
Banorte Visa Operational
SPEI Operational
Amex Operational
OXXO Operational
Fiserv Mastercard Operational
Fiserv Visa Operational
BBVA (Bancomer) BANK REFERENCED Operational
Perú Payment Processing Operational
Niubiz (Visanet) Visa Operational
Niubiz (Visanet) Mastercard Operational
Izipay (Procesos MC) Mastercard Operational
Izipay (Procesos MC) Amex Operational
Izipay (Procesos MC) Visa Operational
Pago Efectivo Operational
YAPE Operational
Partners Operational
Perú Payment Processing Operational
Argentina Payment Processing Operational
3DS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PSE Scheduled Maintenance Sep 12, 2026 21:00 - Sep 13, 2026 05:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 8 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Sep 10, 2026 - 12:24 GMT-05:00

MOVII Scheduled Maintenance Sep 16, 2026 05:00-06:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Sep 10, 2026 - 12:14 GMT-05:00

ACH-PSE SERVICE CONTINUITY TESTING Sep 19, 2026 09:00 - Sep 26, 2026 09:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled SERVICE CONTINUITY TESTING on its platform. Please note that this testing will not affect the service. May experience intermittent service during this period, and any related updates or incidents after the testing will be reported promptly


* Start time: September 19,2026 09:00:00 UTC-5 (Colombia’s time)
* Finish time September 26,2026 09:00:00 UTC-5 (Colombia’s time)


Expected behaviour: Intermittent of service.

Sincerely,
PayU customer service.
Posted on Sep 10, 2026 - 11:42 GMT-05:00

PayU Maintenance Update of certificate Apibank Sep 21, 2026 23:59 - Sep 22, 2026 00:59 GMT-05:00

Dear customer;

As part of the continuos improvement process, we are going to carry out a maintenance window to update the certificate of Apibank, this change will present transactional unavailability

Duration: 1 Hour
Affectation Time: 30 Minutes
Expected behaviour: Unavailability of Service
Country affected: Latam

Sincerely,
Customer Service PayU.
Posted on Sep 10, 2026 - 14:26 GMT-05:00

CREDIBANCO Scheduled Maintenance Sep 22, 2026 23:00 - Sep 23, 2026 05:00 GMT-05:00

Dear customer,

The payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 6 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Sep 10, 2026 - 12:10 GMT-05:00

Sep 11, 2026

PAGO EFECTIVO Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:01 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO,, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 22:43 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 3, 21:30 GMT-05:00

Sep 10, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 11 Horas
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 10, 08:52 GMT-05:00
REDEBAN QR Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, REDEBAN QR, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 Minutes
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.
Sep 9, 17:02 GMT-05:00

Sep 9, 2026

MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII,, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration:2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 7, 17:32 GMT-05:00
NIUBIZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 03:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 4, 17:46 GMT-05:00
Degradation with Payment TRANSBANK MALL in CHILE
Resolved - Dear Customer,


The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating.



Sincerely,
PayU customer service.
Sep 9, 00:11 GMT-05:00
Investigating - Dear Customer



Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service
Sep 8, 18:04 GMT-05:00

Sep 8, 2026

PAGO EFECTIVO Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 13:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 8, 10:57 GMT-05:00

Sep 7, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 4, 17:11 GMT-05:00
CREDIBANCO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 00:21 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:01 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 20 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 3, 21:23 GMT-05:00

Sep 6, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 23:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 10 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 4, 17:26 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 6 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 4, 17:02 GMT-05:00

Sep 5, 2026

No incidents reported.

Sep 4, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 3, 21:11 GMT-05:00

Sep 3, 2026

MOVII Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 12:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours 30 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 1, 18:16 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 00:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 23:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour 30 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Sep 1, 18:11 GMT-05:00

Sep 2, 2026

Sep 1, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 08:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 31, 21:14 GMT-05:00
PSE-NEQUI Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 01:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE-NEQUI, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, Transactions with NEQUI will not be available, this means of payment during that period of time it will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours 30 Minutes
Expected behaviour: Unavailability of service.


Sincerely,
PayU customer service.
Aug 31, 20:51 GMT-05:00
PAGO EFECTIVO-YAPE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 00:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:30 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:42 GMT-05:00
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:04 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

In addition, there will be delays in the processing of YAPE payments for approximately 3 minutes.


Duration: 1 Hour 30 minutes
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Aug 31, 21:02 GMT-05:00

Aug 31, 2026

PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 22:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 15:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 7 Hours 30 minute
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Aug 29, 07:01 GMT-05:00
PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 01:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 28, 19:58 GMT-05:00
PAGO EFECTIVO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 03:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 02:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in PERU, PAGO EFECTIVO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 1 Hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Jul 14, 17:52 GMT-05:00

Aug 30, 2026

PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 22:10 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 10 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 28, 18:14 GMT-05:00
PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 7 Hours
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Aug 25, 17:23 GMT-05:00

Aug 29, 2026

Aug 28, 2026

Degradation with Payment PSE in COLOMBIA
Resolved - Dear Customer,



The incident has been resolved, PSE in COLOMBIA for the PayU platform in the last 83 minutes is operating.



Sincerely,
PayU customer service.
Aug 28, 21:06 GMT-05:00
Investigating - Dear Customer



Since the 11:00 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Aug 28, 14:11 GMT-05:00
Degradation with Payment REDEBAN QR in COLOMBIA
Resolved - Dear Customer

On August 28, 2026, between 19:34:00 and 22:14:00 (UTC-5), the PayU platform experienced a temporary transactional degradation impacting REDEBAN QR payments. This was caused by an issue with our third-party provider, DING, which returned response code B006 ('Technical error in the Receiving Participant'). Consequently, a small subset of transactions resulted in increased pending, expired, or error statuses.

Our Support and Engineering teams worked closely with the provider to resolve the issue. The service has now fully recovered, and system operations have returned to normal.

Incident Details:
• Date of Issue: August 28, 2026
• Start Time: 19:34:00 UTC-5 (Colombia time)
• End Time: 22:14:00 UTC-5 (Colombia time)
• Total Duration: 2 hours, 40 minutes
• Affected Region: Colombia

We apologize for any inconvenience this may have caused and appreciate your patience.


Thank you,


Sincerely,
PayU customer service.
Aug 28, 19:30 GMT-05:00
Incident History Powered by Atlassian Statuspage