Status: PayU Latam
Investigating - Dear Customer

Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Nov 20, 2024 - 06:36 GMT-05:00
PayU ? Operational
90 days ago
99.99 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
100.0 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
99.98 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.97 % uptime
Today
Prisma Naranja Operational
90 days ago
99.97 % uptime
Today
Prisma Visa Operational
90 days ago
99.97 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.92 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
99.98 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.98 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.59 % uptime
Today
Colombia Payment Processing Partial Outage
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.91 % uptime
Today
Credibanco Visa Partial Outage
90 days ago
99.71 % uptime
Today
Credibanco Mastercard Partial Outage
90 days ago
99.71 % uptime
Today
Redeban Visa Operational
90 days ago
99.97 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.97 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
99.99 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.93 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
99.99 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
99.99 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
99.98 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
100.0 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SANDBOX PAYU platform Scheduled Maintenance Nov 25, 2024 20:00-22:00 GMT-05:00
Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 Hours
Expected behaviour: Unavailability of service.

Sincerely,
PayU customer service.

Posted on Nov 20, 2024 - 13:03 GMT-05:00
PAYU platform Scheduled Maintenance Nov 25, 2024 23:59 - Nov 26, 2024 01:59 GMT-05:00
Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance with the following characteristics:

Duration: 2 hours
Affected Components: Web Checkout, PayU Reports API and PayU Secure
Affectation Time: 1 Hour
Expected behaviour: Unavailability of service.


Sincerely,
PayU customer service.

Posted on Nov 20, 2024 - 13:05 GMT-05:00
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: Degradation with Payment CREDIBANCO COLOMBIA.

Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 00:45 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:15 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3o Minutes
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.

Nov 18, 17:38 GMT-05:00
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Resolved - Dear Customer,



Since the 22:40 the problem has been solved,BBVA (Bancomer) Mastercard in MEXICO for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Nov 16, 22:50 GMT-05:00
Investigating - Dear Customer



Since 22:00 GMT - 5 we are having problems with BBVA (Bancomer) MASTERCARD in MEXICO for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 16, 22:27 GMT-05:00
Nov 15, 2024
Resolved - Dear Customer,

Since the 20:55 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Nov 15, 21:31 GMT-05:00
Investigating - Dear Customer

Since 19:30 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like INVALID_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 15, 20:38 GMT-05:00
Resolved - Dear Customer,



Since the 07:03 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Nov 15, 11:54 GMT-05:00
Investigating - Dear Customer



Since 11:32 GMT - 5 we are having problems with TRANSBANK in Chile for PayU platform. Declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 14, 11:45 GMT-05:00
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:59 GMT-05:00
Scheduled - Dear Customer



As part of the process of continuous improvement of our platform, we have scheduled a maintenance window on our Web Checkout with the following characteristics:


Duration: 2 hours
Affectation Time: 1 hour
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Nov 13, 15:07 GMT-05:00
Nov 13, 2024
Resolved - Dear Customer,



Since the 19:47 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Nov 13, 21:42 GMT-05:00
Investigating - Dear Customer



Since 09:00 GMT - 5 we are having problems with TRANSBANK in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 13, 09:06 GMT-05:00
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time posibly could be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 3 Hours
Expected behaviour: Degradation of service

Sincerely,
PayU customer service.

Nov 12, 00:25 GMT-05:00
Nov 12, 2024
Resolved - Dear Customer,



Since the 07:25 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Nov 12, 07:43 GMT-05:00
Identified - Dear Customer



Since 07:22 GMT -5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 12, 07:23 GMT-05:00
Nov 11, 2024
Resolved - Dear Customer,



Since the 11:21 the problem has been solved, ACH-PSE and PSE AVANZA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Nov 11, 11:32 GMT-05:00
Monitoring - Dear Customer



Since 11:11 GMT - 5 we are having problems with ACH-PSE and PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

Nov 11, 11:18 GMT-05:00
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.

Duration: 7 Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.

Oct 23, 17:56 GMT-05:00
Completed - The scheduled maintenance has been completed.
Nov 7, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:59 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Expected behaviour: Unavailability of service
Affected Component: Web Checkout

Sincerely,
PayU customer service.

Nov 1, 18:11 GMT-05:00