Status: PayU Latam

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We have a certificate change!

Dear customer,

Next April 9th at 22:00 COT we will update our SSL/TLS certificate for api.payulatam.com service. This will impact API integration only.

If you are integrated via web checkout/web gateway, shopify, woocomerce, you will not be impacted and you are not required to take any action. If you are integrated via API and you will be impacted, our team will proactively contact you and share the new certificate to be installed.

If you have any question regarding this update, contact our team on certificatesnotification_latam@payu.com

All Systems Operational

PayU ? Operational
90 days ago
99.99 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
99.99 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
99.99 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
100.0 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.97 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.97 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.98 % uptime
Today
Prisma Naranja Operational
90 days ago
99.98 % uptime
Today
Prisma Visa Operational
90 days ago
99.98 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.99 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.99 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.98 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.91 % uptime
Today
Credibanco Visa Operational
90 days ago
99.98 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.98 % uptime
Today
Redeban Visa Operational
90 days ago
99.98 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.98 % uptime
Today
Redeban Amex Operational
90 days ago
99.98 % uptime
Today
Redeban Diners Operational
90 days ago
99.98 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.96 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.97 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.9 % uptime
Today
Fiserv Visa Operational
90 days ago
99.9 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.99 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.99 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

AMEX Scheduled Maintenance Mar 31, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 16, 2025 - 10:16 GMT-05:00

AMEX Scheduled Maintenance Apr 1, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service

Posted on Mar 26, 2025 - 16:02 GMT-05:00

AMEX Scheduled Maintenance Apr 3, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 22, 2025 - 00:42 GMT-05:00

AMEX Scheduled Maintenance Apr 8, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service

Posted on Mar 26, 2025 - 16:06 GMT-05:00

AMEX Scheduled Maintenance Apr 10, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 27, 2025 - 16:20 GMT-05:00

AMEX Scheduled Maintenance Apr 10, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Posted on Mar 26, 2025 - 16:13 GMT-05:00

AMEX Scheduled Maintenance Apr 11, 2025 02:00-09:00 GMT-05:00

Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Posted on Mar 27, 2025 - 16:16 GMT-05:00
Mar 28, 2025

No incidents reported today.

Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:59 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Expected behaviour: Unavailability of service
Affectation Time: 1 Hour
Impact: Outage
Country:Latam

Sincerely,
PayU customer service.

Mar 21, 13:40 GMT-05:00
Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Expected behaviour: Unavailability of service
Affectation Time: 1 hour
Impact: Outage
Country:Latam

Sincerely,
PayU customer service.

Mar 21, 13:16 GMT-05:00
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported.


Duration: 7 Hours
Expected Degradation of service.

Sincerely,
PayU customer service.

Mar 11, 18:43 GMT-05:00
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Mar 10, 12:16 GMT-05:00
Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 09:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.

Mar 8, 18:15 GMT-05:00
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - Dear Customer,

Since the 12:50 GMT - 5 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

Mar 22, 12:58 GMT-05:00
Investigating - Dear Customer

Since 12:22 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

Mar 22, 12:46 GMT-05:00
Mar 21, 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 02:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:59 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, PSE and PSE AVANZA, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 hours
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.

Mar 16, 10:28 GMT-05:00
Mar 20, 2025
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.