Status: PayU Latam

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
99.96 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
99.97 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
99.84 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
99.94 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
99.99 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.96 % uptime
Today
Prisma Naranja Operational
90 days ago
99.96 % uptime
Today
Prisma Visa Operational
90 days ago
99.96 % uptime
Today
Brasil Payment Processing Operational
90 days ago
99.99 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
99.98 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
100.0 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
100.0 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
100.0 % uptime
Today
Klap (Multicaja) Operational
90 days ago
100.0 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.55 % uptime
Today
Credibanco Visa Operational
90 days ago
99.99 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.99 % uptime
Today
Redeban Visa Operational
90 days ago
100.0 % uptime
Today
Redeban Mastercard Operational
90 days ago
100.0 % uptime
Today
Redeban Amex Operational
90 days ago
100.0 % uptime
Today
Redeban Diners Operational
90 days ago
100.0 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
100.0 % uptime
Today
Movii Mastercard Operational
90 days ago
100.0 % uptime
Today
PSE AVANZA Operational
90 days ago
99.94 % uptime
Today
Nequi Operational
90 days ago
99.97 % uptime
Today
Bancolombia Bank ? Operational
90 days ago
99.08 % uptime
Today
Nequi Operational
90 days ago
99.63 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
100.0 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
100.0 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Fiserv Mastercard Operational
90 days ago
99.96 % uptime
Today
Fiserv Visa Operational
90 days ago
99.96 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.98 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
3DS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 17, 2025

No incidents reported today.

Nov 16, 2025
PRISMA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 04:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:30 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA, PRISMA, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 3 hours and 30 minutes
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Nov 14, 12:13 GMT-05:00
PSE - ACH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, PSE - ACH, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 4 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 12, 11:33 GMT-05:00
Nov 15, 2025
Degradation with Payment ACH-PSE NEQUI
Resolved - Dear Customer,



Since 09:23 GMT -5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 15, 10:15 GMT-05:00
Investigating - Dear Customer



Since 08:00 GMT - 5 we are having problems with ACH-PSE NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 15, 08:30 GMT-05:00
Nov 14, 2025
Degradation with Payment PSE AND PSE AVANZA COLOMBIA
Resolved - Dear Customer,

Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional.

Sincerely,
PayU customer service.
Nov 14, 19:56 GMT-05:00
Investigating - Dear Customer



Since 16:10 GMT - 5 we are having problems with PSE AND PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 14, 16:34 GMT-05:00
Degradation with Payment AMEX Argentina
Resolved - Dear Customer,



Since 01:22 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 14, 11:17 GMT-05:00
Investigating - Dear Customer



Since 02:06 GMT - we are having problems with AMEX in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 11, 08:58 GMT-05:00
Incident with Payment Network Credibanco
Resolved - Dear Customer

Since 05:15 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 05:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU
Nov 14, 05:29 GMT-05:00
Investigating - Dear Customer,

Since 05:30 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado cliente,

Desde las 05:30 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU
Nov 14, 05:06 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 11:01 GMT-05:00
Nov 13, 2025
PAYU PLATFORM DEGRADATION
Resolved - Dear Customer,

As part of the ongoing updates to our platform, scheduled maintenance today a degradation was observed on some networks since 13:42 UTC -5 until 14:33UTC -5 The incident has been resolved and processing is now normal.
Nov 13, 14:49 GMT-05:00
Investigating - Dear Customer

Since 13:42 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 13, 13:52 GMT-05:00
Degradation with Payment PRISMA AR Argentina
Resolved - Dear Customer,



Since 8:23 hs. the problem has been solved, PRISMA_AR in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 13, 08:41 GMT-05:00
Investigating - Dear Customer

Since 05:15 GMT -5 we are having problems with PRISMA- AR in for Argentina PayU platform, erroneous transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Nov 13, 05:44 GMT-05:00
PAYU PLATFORM DEGRADATION
Resolved - Dear Customer,

As part of the ongoing updates to our platform, scheduled maintenance today caused the service to be completely unavailable between 6:35 and 6:40 UTC -5. Once processing was restored, degradation was observed on some networks until 8:25 UTC -5. The incident has been resolved and processing is now normal.



Sincerely,
PayU customer service.
Nov 13, 08:38 GMT-05:00
Identified - Dear Customer,

The problem has been identified, our Support Team is working on a solution.


Sincerely,
PayU customer service.
Nov 13, 08:01 GMT-05:00
Investigating - Dear Customer

Since 5:10 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 13, 06:40 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 11:03 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 02:20 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 GMT-05:00
Scheduled - Dear Customer



As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 hours
Afectation time: 10 minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 7, 15:16 GMT-05:00
Nov 12, 2025
Nov 11, 2025
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Afectation time: 30 minutes
Expected behaviour: Degradation of service.


Sincerely,
PayU customer service.
Nov 7, 15:30 GMT-05:00
Degradation with Payment PRISMA in ARGENTINA
Resolved - Dear Customer,



Since 16:20 GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 11, 16:29 GMT-05:00
Investigating - Dear Customer



Since 16:00 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 11, 16:15 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 11:02 GMT-05:00
Nov 10, 2025
Degradation with Payment AMEX in ARGENTINA
Resolved - Dear Customer,



Since 18:50 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 10, 18:55 GMT-05:00
Investigating - Dear Customer



Since 14:10 GMT - 5 we are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 10, 14:27 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 10:59 GMT-05:00
Nov 9, 2025
Nov 8, 2025
Degradation with Payment Fiserv Mexico
Resolved - Dear Customer,



Since 14:07hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 8, 15:09 GMT-05:00
Investigating - Dear Customer


Since 13:30 GMT -5 we are having problems with FISERV in Mexico for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.
Nov 8, 14:03 GMT-05:00
Nov 7, 2025

No incidents reported.

Nov 6, 2025
Degradation with Payment PRISMA Argentina
Resolved - Dear Customer,



Since 16:54 hs. the problem has been solved,PRISMA in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 6, 20:33 GMT-05:00
Investigating - Dear Customer



Since 16:36 GMT - we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 6, 17:03 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 11:05 GMT-05:00
Nov 5, 2025
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in ARGENTINA AND MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Nov 1, 11:05 GMT-05:00
Degradation with Payment PRISMA in ARGENTINA
Resolved - Dear Customer,



Since 00:26 GMT - 5. the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.
Nov 5, 00:32 GMT-05:00
Investigating - Dear Customer



Since 00:00 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Nov 5, 00:16 GMT-05:00
Nov 4, 2025
Nov 3, 2025

No incidents reported.

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